Comments on: Where’s the enthusiasm these days? http://www.pkellypr.com/blog/2006/0627/wheres-the-enthusiasm-these-days/ Irish Communications Consultant - Be Noticed Tue, 16 Mar 2010 14:50:22 +0000 http://wordpress.org/?v=2.6.2 By: Joe Molloy http://www.pkellypr.com/blog/2006/0627/wheres-the-enthusiasm-these-days/#comment-295753 Joe Molloy Tue, 11 Mar 2008 09:54:10 +0000 http://www.pkellypr.com/blog/2006/0627/wheres-the-enthusiasm-these-days/#comment-295753 Just reading these posts on the enthusiasm of Hosting365. In the past 6 months they have had 2 major outages and now there is the announcement that they are withdrawing freephone support as of 18th March, 2008 and instigating a premium number instead which is to cost a euro per minute. If you are disappointed by the move you may sign the petition at http://www.ipetitions.com/petition/h365/index.html Just reading these posts on the enthusiasm of Hosting365. In the past 6 months they have had 2 major outages and now there is the announcement that they are withdrawing freephone support as of 18th March, 2008 and instigating a premium number instead which is to cost a euro per minute.

If you are disappointed by the move you may sign the petition at http://www.ipetitions.com/petition/h365/index.html

]]> By: Piaras http://www.pkellypr.com/blog/2006/0627/wheres-the-enthusiasm-these-days/#comment-21325 Piaras Wed, 28 Jun 2006 22:41:04 +0000 http://www.pkellypr.com/blog/2006/0627/wheres-the-enthusiasm-these-days/#comment-21325 Hmmm, must look at that book. Hmmm, must look at that book.

]]> By: Alan http://www.pkellypr.com/blog/2006/0627/wheres-the-enthusiasm-these-days/#comment-21321 Alan Wed, 28 Jun 2006 21:00:51 +0000 http://www.pkellypr.com/blog/2006/0627/wheres-the-enthusiasm-these-days/#comment-21321 First off, will agree this is a nice email, makes common sense. Basically shows someone is switched on and knows how to treat a customer. This doesn't necessarily mean the people behind the nice friendly email/clever ad/pr piece/whatever are going to be so switched on and 'passionate' (a word that bugs me when used in a business context) when dealing with a customer. Let's face it, what a company promotes itself as and what a customer experiences can quite often be worlds apart. Taking the example of an email and then contrasting it with a retail experience isn't really quite hitting the mark. 'Passion' can be faked in an email. In 30 seconds talking to someone you will actually know whether there is passion in their voice. How to instill passion in someone working for under €8 per hour in a spar serving coronary baguettes (jumbo breakfast rolls) at 6 in the morning is a big challenge. I'm sure any halfway decent copywriter could make it all sound rosy for an ad though :-) Mind you, if you read Jim Collins Good to Great there is a very interesting chapter about getting the right people on the bus to make a truly great company. First off, will agree this is a nice email, makes common sense. Basically shows someone is switched on and knows how to treat a customer.

This doesn’t necessarily mean the people behind the nice friendly email/clever ad/pr piece/whatever are going to be so switched on and ‘passionate’ (a word that bugs me when used in a business context) when dealing with a customer. Let’s face it, what a company promotes itself as and what a customer experiences can quite often be worlds apart.

Taking the example of an email and then contrasting it with a retail experience isn’t really quite hitting the mark. ‘Passion’ can be faked in an email. In 30 seconds talking to someone you will actually know whether there is passion in their voice.

How to instill passion in someone working for under €8 per hour in a spar serving coronary baguettes (jumbo breakfast rolls) at 6 in the morning is a big challenge. I’m sure any halfway decent copywriter could make it all sound rosy for an ad though :-)
Mind you, if you read Jim Collins Good to Great there is a very interesting chapter about getting the right people on the bus to make a truly great company.

]]> By: Ed Byrne http://www.pkellypr.com/blog/2006/0627/wheres-the-enthusiasm-these-days/#comment-21280 Ed Byrne Wed, 28 Jun 2006 15:17:04 +0000 http://www.pkellypr.com/blog/2006/0627/wheres-the-enthusiasm-these-days/#comment-21280 Thanks for the plug guys ... and I agree ... must get back blogging !! Thanks for the plug guys … and I agree … must get back blogging !!

]]> By: David Cochrane http://www.pkellypr.com/blog/2006/0627/wheres-the-enthusiasm-these-days/#comment-21273 David Cochrane Wed, 28 Jun 2006 14:33:53 +0000 http://www.pkellypr.com/blog/2006/0627/wheres-the-enthusiasm-these-days/#comment-21273 The quality and performance of hosting365 has really upped a few notches in the past few months, Politics.ie is happy to be hosted by them, and whenever there's an issue, they're quick to reply - this used to not be the case, my server was done for an entire weekend once, cos basically I couldn't find someone on call over the weekend. So, horrah for hosting365. (They should update their blog more tho!) :o) The quality and performance of hosting365 has really upped a few notches in the past few months, Politics.ie is happy to be hosted by them, and whenever there’s an issue, they’re quick to reply - this used to not be the case, my server was done for an entire weekend once, cos basically I couldn’t find someone on call over the weekend.

So, horrah for hosting365. (They should update their blog more tho!) :o)

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