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	<title>Comments on: Why is online customer service so poor?</title>
	<atom:link href="http://www.pkellypr.com/blog/2006/1215/why-is-online-customer-service-so-poor/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.pkellypr.com/blog/2006/1215/why-is-online-customer-service-so-poor/</link>
	<description>Irish Communications Consultant - Be Noticed</description>
	<pubDate>Fri, 10 Sep 2010 15:28:57 +0000</pubDate>
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		<item>
		<title>By: Piaras</title>
		<link>http://www.pkellypr.com/blog/2006/1215/why-is-online-customer-service-so-poor/#comment-66915</link>
		<dc:creator>Piaras</dc:creator>
		<pubDate>Fri, 15 Dec 2006 20:53:14 +0000</pubDate>
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		<description>Good idea</description>
		<content:encoded><![CDATA[<p>Good idea</p>
]]></content:encoded>
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	<item>
		<title>By: Padraig</title>
		<link>http://www.pkellypr.com/blog/2006/1215/why-is-online-customer-service-so-poor/#comment-66908</link>
		<dc:creator>Padraig</dc:creator>
		<pubDate>Fri, 15 Dec 2006 20:35:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.pkellypr.com/blog/2006/1215/why-is-online-customer-service-so-poor/#comment-66908</guid>
		<description>Hi Piaras,

Didn't you have the same or a similar experience last year. Perhaps one could set up an informal annual research barometer on the progress of online retailing?

Padraig</description>
		<content:encoded><![CDATA[<p>Hi Piaras,</p>
<p>Didn&#8217;t you have the same or a similar experience last year. Perhaps one could set up an informal annual research barometer on the progress of online retailing?</p>
<p>Padraig</p>
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