Comments for Piaras Kelly PR - Public Relations in Ireland

Comment on McDonalds’ Ten Commandments by gerry fitzpatrick

gerry fitzpatrick — Fri, 12 Apr 2013 19:19:16 +0000

MC COULDN’T CARE
I am so disappointed with MC Donald’s. I have always believed that it was the greatest fast food restaurant in the world and that they had great time for people with disabilities until my experience today. Ten commandments my eye . When you try to share a bad experience with them they simply tell you their phone is broken they will get someone to call you back and don’t bother it makes you feel you don’t matter.Well my story is I am a social care worker I use MC Donald’s frequently with my clients because of the service they boast about particularly for those among us with disability . Today I had the pleasure (or not) of going into MC Donald’s Navan Co Meath to give a young 19 year old man with Autism a treat.There were 4 or 5 staff standing and talking behind the counter and no body queuing just putting this in to explain the restaurant wasn’t busy. I gave my order to one of the staff after she asked me could she take my order . My Autistic client has dietary needs(gluten intolerance) so I asked her could she make one burger with a gluten free burger I handed her she became a bit aggressive in the way she spoke to me ,and shuffled about I asked her what the attitude was about and she told me she didn’t have an attitude continuing shuffling frowning and articulating every word she spoke to me (I felt most unwelcome) So I asked her would she prefer if I left and went somewhere else to eat she made no reply .I maintained my manners and politeness throughout my experience but told her I would be reporting my experience back to the HSE,Social Services and other colleagues I work with in Social care as we all use MC Donald’s to treat our clients(but this wasn’t a treat it was more like a nightmare).I spent as little time as possible eating my food as I just wanted to get out I was sorry I went there in the first place don’t think I will again though.
When I got my client home I rang MC Donald’s customer support only to be told their phone was broken and they couldn’t transfer me to customer care but she would get someone to call me back,I waited over an hour but no contact from MC Donald’s so I rang them back they told me the phone was broken again and they couldn’t transfer me, so I asked them if she had a direct number for customer support,she said no and then asked me what was my complaint,I told her. She said she would email them (even though I had rang the customer support number both times) and she would get them to ring me back this afternoon(that was over 3 hours ago.
So much for MC Donald’s customer support,their ten commandments,their care for people with disabilities and dietary needs. I intend to send a copy of this to MC Donald’s Global Support in America by post as I don’t have their email address maybe they care about the customer ,disabilities,autism ,and dietary needs.

Gerry Fitzpatrick

Comment on Why More Brands Will Question Their Facebook Spend by Cyril Moloney

Cyril Moloney — Wed, 21 Nov 2012 10:04:36 +0000

Good piece on the ASAI. Got to wonder if the ASAI understand online platforms like Facebook. As it is Facebook’s platform and their regulations, would the ASAI (a voluntary body) actually have any clout? Ditto with Twitter.

Comment on Irish Facebook Statistics by Piaras

Piaras — Tue, 11 Sep 2012 17:31:47 +0000

Just emailed it to you

Comment on Irish Facebook Statistics by Darren

Darren — Tue, 11 Sep 2012 12:52:59 +0000

Very informative on Facebook use.

Any chance of a copy?

Thanks
Darren

Comment on The Social Media Bubble For PR/Advertising/Marketing Execs by Piaras

Piaras — Mon, 21 May 2012 07:26:30 +0000

They’re a marketing agency based in San Francisco as opposed to Heat Magazine.

Comment on The Social Media Bubble For PR/Advertising/Marketing Execs by Lucy Saunders

Lucy Saunders — Mon, 21 May 2012 07:20:57 +0000

its not surprising that media folk are more obsessed with social media than other people, they are much more conscious of it because its part of their working life. talking to a director of a PR agency last week, she said that there is a tremendous emphasis now in PR on content creation to feed social media, much less on ringing up journalists and selling stories in. she rather regretted that. her junior team start the day by working out what the tweets of the day are for their clients. you can measure social media, the number of tweets, posts etc, and track responses, so it probably feels safer and more in control than conventional media relations. its always been that mystical immeasurable bit of PR that makes people wary about buying it – yet to me, that is the piece of genuine communication and is the most valuable.

would appreciate knowing a bit more about the source of this info – maybe Heat is a different magazine in Ireland than the UK?

BTW to introduce myself, i’ve done 20 years in PR, ran my own agency with a strong media focus, now setting up a business to provide coaching and training for people who want to get into PR, and i have certainly had to integrate a lot of social media activity as part of the course. i’ll be back in touch when the website proper is up and running in a couple of weeks.

Comment on Irish Facebook Statistics by clive

clive — Fri, 04 May 2012 18:02:03 +0000

Hi,
Can you please forward me a copy of the statistics.

Thank you and kind regards

Clive

Comment on The Sony PSP Scandal – Put things into context before shouting your mouth off by When Video Game Marketing Goes Mad - CSICON, Home of Geek Culture

When Video Game Marketing Goes Mad - CSICON, Home of Geek Culture — Fri, 17 Feb 2012 11:49:53 +0000

[...] How did this one slip through the marketing department? Yes, this image – which is part of a three part billboard ad - obviously cut a little too close to the bone; the bone being the outright-blatant-racism bone. [...]

Comment on Lean Back 2.0 by Denis Campbell (@ukprogressive)

Denis Campbell (@ukprogressive) — Mon, 13 Feb 2012 12:41:56 +0000

Nicely done.

Comment on Lean Back 2.0 by Martin

Martin — Thu, 09 Feb 2012 09:30:56 +0000

I hope publishers of ordinary websites can learn from these stats. What makes consuming media pleasant on iPads and Kindles is that the reader isn’t assaulted with the intrusions that characterise most large publisher’s websites: more ads than content, articles broken into “pages” or slideshows, link-bait headlines and screen-hogging Flash animations.

There’s no technical reason stopping publishers from creating an equally enjoyable reading experience on traditional websites as on tablets. The real difference is that on these unwelcoming websites, the customer is the advertiser, while on tablets the customer is the reader.

Making the reader the customer on traditional websites could be an equally successful strategy as it has been on tablets, and in a much bigger market to boot.